Organizational communication: Analysis of research trends through production indicators in Scopus

Authors

DOI:

https://doi.org/10.47909/ijsmc.177

Keywords:

organizational communication, bibliometric study, research trends, authorship patterns, thematic analysis

Abstract

Objective. This study investigates institutional communication research, focusing on its representation in the Scopus database. It outlines and analyzes the scientific activities recorded in this database, identifying key trends and patterns that characterize its contribution to the field.

Design/Methodology/Approach. The methodological procedure, grounded in a quantitative approach, entails the retrieval of relevant literature stored in the Scopus database. While a specific time frame is not established, we proceed with the extraction of all scientific information related to the concept of institutional communication. A bibliometric methodology and various techniques are employed for the processing and calculation of indicators that reflect the main characteristics of research in this field.

Results/Discussion. The evolution of scientific production has experienced a notable and progressive increase over time. Despite the contributions of numerous authors, the author with the highest output during the entire period has not exceeded 26 articles. This study addresses organizational communication issues from various perspectives, including the Communicative Constitution of Organizations, Ventriloquism and Distributed Agency, Communication and Power in Organizations, Organizational Culture and Narratives, Technology and Digital Communication, and Communication and Change. It also covers topics such as organizational communication in global and cross-cultural contexts, ethics in organizational communication, communication and emotions in the workplace, communication in specific sectors, and communication and sustainability.

Conclusions. The study in question provides a comprehensive perspective on how organizational communication adapts to technological, social, and economic changes. This adaptation is examined from a bibliometric viewpoint and through a thorough analysis of the literature indexed in Scopus. For example, it is important to note that topics such as cybersecurity, sentiment analysis, teleworking, and the use of social networks are becoming increasingly significant in scientific literature, reflecting the current needs of organizations.

Downloads

Download data is not yet available.

References

Ahillan, T., Emmerson, M., Swift, B., Golamgouse, H., Song, K., Roxas, A., . . . Sultan, B. (2023). COVID-19 in the homeless population: A scoping review and meta-analysis examining differences in prevalence, presentation, vaccine hesitancy and government response in the first year of the pandemic. BMC Infectious Diseases, 23(1). https://doi.org/10.1186/s12879-023-08037-x DOI: https://doi.org/10.1186/s12879-023-08037-x

Andargie, E. M., Negash, W. D., Geto, A. K., & Atnafu, A. (2024). Healthcare leadership practice and associated factors among primary healthcare managers in East Gojam Zone, Northwest Ethiopia: A mixed method study. BMC Health Services Research, 24 (1). https://doi.org/10.1186/s12913-024-11712-7 DOI: https://doi.org/10.1186/s12913-024-11712-7

Battams, S., & Martini, A. (2024). Impact of COVID-19 on the Residential Aged Care Workforce, and Workers From Culturally and Linguistically Diverse Backgrounds: A Rapid Literature Review. Ageing International, 49(4), 836-871. https://doi.org/10.1007/s12126-023-09546-5 DOI: https://doi.org/10.1007/s12126-023-09546-5

Browning, L. D., Sørnes, J. O., & Svenkerud, P. J. (2022). Review: A Grounded Theory of Organizational Communication and Technology (OCT) of COVID-19 Before Delta and the Vaccine. En Organizational Communication and Technology in the Time of Coronavirus: Ethnographies from the First Year of the Pandemic (pp. 395-419). Springer International Publishing. https://doi.org/10.1007/978-3-030-94814-6_21 DOI: https://doi.org/10.1007/978-3-030-94814-6_21

Capriotti, P. (2013). Planificación estratégica de la imagen corporativa. Editorial Ariel.

Cidade, D. F., & Oliveira, M. (2024). The interaction between organizational communication and knowledge management: A systematic literature review. Knowledge and Process Management, 31(2), 157-168. https://doi.org/10.1002/kpm.1770 DOI: https://doi.org/10.1002/kpm.1770

Coombs, W. T. (2021). Ongoing Crisis Communication: Planning, Managing, and Responding. SAGE Publications.

Costa, J. (2012). La comunicación en acción: Informe sobre la nueva cultura de la gestión. Paidós.

Cram, W. A., Chan, A., Yuan, J., & Joo, D. (2024). Conceal or Communicate? Organizational Notifications to Stakeholders Following Ransomware Attacks. Proceedings of the Annual Hawaii International Conference on System Sciences. DOI: https://doi.org/10.24251/HICSS.2024.507

Darcho, S. D., Ayele, B. H., Demena, M., Firdisa, D., Shawel, S., & Berhanu, A. (2024). Organizational Communication Skills and Its Associated Factors Among Healthcare Providers Working at Wolaita Sodo Health Facilities, Southern Ethiopia: A Cross-Sectional Study. Risk Management and Healthcare Policy, 17, 79-88. https://doi.org/10.2147/RMHP.S445682 DOI: https://doi.org/10.2147/RMHP.S445682

Dinh, L., Rezapour, R., Jiang, L., & Diesner, J. (2022). Enhancing structural balance theory and measurement to analyze signed digraphs of real-world social networks. Frontiers in Human Dynamics, 4. https://doi.org/10.3389/fhumd.2022.1028393 DOI: https://doi.org/10.3389/fhumd.2022.1028393

Einwiller, S., Ruppel, C., & Schnauber, A. (2022). Reputation management in the digital age: A systematic review of recent literature. Corporate Communications: An International Journal, 27(1), 76-92. https://doi.org/10.1108/CCIJ-03-2021-0032 DOI: https://doi.org/10.1108/CCIJ-04-2022-0045

Fantinelli, S., & Sivilli, D. F. (2015). Open source intelligence’s methodology applied to organizational communication. Mediterranean Journal of Social Sciences, 6(2), 233-239. https://doi.org/10.5901/mjss.2015.v6n2p233 DOI: https://doi.org/10.5901/mjss.2015.v6n2p233

Fearn-Banks, K. (2017). Crisis Communications: A Casebook Approach. Routledge. https://doi.org/10.4324/9781315684857 DOI: https://doi.org/10.4324/9781315684857

Freedman, B., Li, W. W., Liang, Z., Hartin, P., & Biedermann, N. (2024). The prevalence of incivility in hospitals and the effects of incivility on patient safety culture and outcomes: A systematic review and meta-analysis. Journal of Advanced Nursing. https://doi.org/10.1111/jan.16111 DOI: https://doi.org/10.1111/jan.16111

Gaidarski, I., & Chehlarova, N. (2024). Management approaches and application areas of information security in organizations. Vide. Tehnologija. Resursi - Environment, Technology, Resources. https://doi.org/10.17770/etr2024vol2.8062 DOI: https://doi.org/10.17770/etr2024vol2.8062

Hernández-Torres, I., Pons-Álvarez, O. N., Romero-Henríquez, L. F., & López-Ortiz, G. (2024). Challenges in teacher-student communication during family medicine residency: A qualitative study. PLoS ONE, 19(9). https://doi.org/10.1371/journal.pone.0310455 DOI: https://doi.org/10.1371/journal.pone.0310455

Hofstede, G. (1998). Attitudes, values and organizational culture: Disentangling the concepts. Organization Studies, 19(3), 477-492. https://doi.org/10.1177/017084069801900305 DOI: https://doi.org/10.1177/017084069801900305

Hytönen, E., Trent, A., & Ruoslahti, H. (2022). Societal Impacts of Cyber Security in Academic Literature: Systematic Literature Review. European Conference on Information Warfare and Security, ECCWS. DOI: https://doi.org/10.34190/eccws.21.1.288

Ihm, J., Kim, Y., & Lee, C. J. (2024). Whom Does Remote Work Make Happy? The Digital Divide in Remote Workers’ Well-Being. Cyberpsychology, Behavior, and Social Networking, 27(8), 550-561. https://doi.org/10.1089/cyber.2023.0744 DOI: https://doi.org/10.1089/cyber.2023.0744

Lambertz-Berndt, M. (2024). Reinventing the realistic job preview: A needed pivot toward equity-based language. Communication Teacher, 38(2), 111-118. https://doi.org/10.1080/17404622.2024.2320806 DOI: https://doi.org/10.1080/17404622.2024.2320806

Lucas, B. D., Lamai, O. M., Shalgan, L. M., Laguma, J., & Dem, M. N. (2024). Assessing the Adoption and Use of Social Media for Health Practice among Healthcare Professionals in Jos, Plateau State, Nigeria. Ianna Journal of Interdisciplinary Studies, 6(2), 225-244. https://doi.org/10.5281/zenodo.12683314

McGuire, M., & Kampf, C. (2015). Using social media sentiment analysis to understand audiences: A new skill for technical communicators? IEEE International Professional Communication Conference. https://doi.org/10.1109/IPCC.2015.7235801 DOI: https://doi.org/10.1109/IPCC.2015.7235801

Neill, R., Zia, N., Ashraf, L., Khan, Z., Pryor, W., & Bachani, A. M. (2023). Integration measurement and its applications in low- and middle-income country health systems: A scoping review. BMC Public Health, 23(1). https://doi.org/10.1186/s12889-023-16724-2 DOI: https://doi.org/10.1186/s12889-023-16724-2

Obembe, D., Kolade, O., Obembe, F., Owoseni, A., & Mafimisebi, O. (2021). Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication. International Journal of Information Management Data Insights, 1(2). https://doi.org/10.1016/j.jjimei.2021.100040 DOI: https://doi.org/10.1016/j.jjimei.2021.100040

Shukla, A., Khaire, R., Neti, M., & Singh, B. (2024). Deep Learning for Workplace Communication Analysis and Improvement. Proceedings - International Conference on Computing, Power, and Communication Technologies, IC2PCT 2024. https://doi.org/10.1109/IC2PCT60090.2024.10486770 DOI: https://doi.org/10.1109/IC2PCT60090.2024.10486770

Sokol-Hessner, L., Dechen, T., Folcarelli, P., McGaffigan, P., Stevens, J. P., Thomas, E. J., & Bell, S. (2024). Associations Between Organizational Communication and Patients’ Experience of Prolonged Emotional Impact Following Medical Errors. Joint Commission Journal on Quality and Patient Safety, 50(9), 620-629. https://doi.org/10.1016/j.jcjq.2024.03.002 DOI: https://doi.org/10.1016/j.jcjq.2024.03.002

Valentini, C. (2021). Digital communication in the institutional context: Challenges and opportunities. Journal of Communication Management, 25(2), 44-59. https://doi.org/10.1108/JCOM-09-2020-0096

Van Riel, C. B. M. (1995). Principles of Corporate Communication. Prentice Hall.

Walsh, L., Hyett, N., Juniper, N., Li, C., & Hill, S. (2022). The experiences of stakeholders using social media as a tool for health service design and quality improvement: A scoping review. International Journal of Environmental Research and Public Health, 19(22). https://doi.org/10.3390/ijerph192214851 DOI: https://doi.org/10.3390/ijerph192214851

Wilhoit Larson, E., Linabary, J. R., & Long, Z. (2022). Communicating inclusion: A review and research agenda on inclusion research in organizational communication. Annals of the International Communication Association, 46(2), 63-90. https://doi.org/10.1080/23808985.2022.2069045 DOI: https://doi.org/10.1080/23808985.2022.2069045

Xue, J., Shier, M. L., Chen, J., Wang, Y., Zheng, C., & Chen, C. (2024). A Typology of Social Media Use by Human Service Nonprofits: Mixed Methods Study. Journal of Medical Internet Research, 26. https://doi.org/10.2196/51698 DOI: https://doi.org/10.2196/51698

Ye, R., Zou, Y., Yan, J., Long, J., Li, Y., Dan, G., . . . Wang, Y. (2024). Association between health communication on integrated healthcare and primary healthcare visits among rehabilitation outpatients: A multicenter cross-sectional study in China. Clinical Epidemiology and Global Health, 30. https://doi.org/10.1016/j.cegh.2024.101813 DOI: https://doi.org/10.1016/j.cegh.2024.101813

Zerfass, A., Verčič, D., & Volk, S. C. (2020). Strategic communication: Defining the field and its contribution to research and practice. International Journal of Strategic Communication, 14(4), 1-12. https://doi.org/10.1080/1553118X.2020.1814759 DOI: https://doi.org/10.1080/1553118X.2018.1493485

Iberoamerican Journal of Science Measurement and Communication

Downloads

Published

2025-04-12

How to Cite

Calderón, P. C. C., Ardían, L. A. B., Jiménez, H. R. P., Romero, J. L. J., & Vega, C. L. B. (2025). Organizational communication: Analysis of research trends through production indicators in Scopus. Iberoamerican Journal of Science Measurement and Communication, 5(2), 1–10. https://doi.org/10.47909/ijsmc.177

Issue

Vol. 5 No. 2 (2025): Iberoamerican Journal of Science Measurement and Communication

Section

Original article

License

Copyright (c) 2025 Pablo Cesar Cadenas Calderón, Luis Alberto Baldeos Ardían, Hemerson Rostay Paredes Jiménez, Jorge Luis Junco Romero, Carmen Luz Berrios Vega

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

This is an open access article distributed under the terms of the CC BY-NC 4.0, which permits copying and redistributing the material in any medium or format, adapting, transforming, and building upon the material as long as the license terms are followed.